Frequently Asked Questions
Everything you need to know about your Hedeya shopping experience.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental United States. International shipping can take between 7-14 business days depending on your location and customs processing.
What is your returns and exchange policy?
We offer a 30-day return policy for all unworn items with original tags attached. You can initiate a return or exchange through our online portal, and a prepaid shipping label will be provided.
How do I find the right size for me?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing it to our size chart, as fit can vary between different styles and cuts.
Which payment methods do you accept?
Hedeya accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna and Afterpay.
Are your materials ethically sourced?
Yes, we are committed to sustainability. We partner with certified manufacturers who adhere to fair labor practices and utilize eco-friendly materials like organic cotton and recycled polyester whenever possible.
Can I track my order in real-time?
Once your order is dispatched, you will receive an email with a tracking number and a link to our tracking page where you can monitor your package's journey to your doorstep.